Refund policy
Refund Policy
At Book Haven, we want you to feel confident with your purchase of 21 Days of Fear. If there is an issue with your order, please contact us and we will do our best to help.
30-Day Policy
You may contact us within 30 days of receiving your order if you have an issue with your 21 Days of Fear book.
To request help with a refund, replacement, or return, email us at:
Please include:
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Your full name
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Order number
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Reason for your request
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Photos or videos of the book, if relevant
Returns
Because 21 Days of Fear is a physical book, we may accept returns where the book is unused and in its original condition.
For hygiene and resale purposes, books that have been significantly used, damaged after delivery, or returned without their original condition may not be eligible for a refund.
Damaged, Faulty, Or Incorrect Items
If your 21 Days of Fear book arrives damaged, faulty, or incorrect, contact us as soon as possible at:
Please include photos of the book and packaging so we can review the issue.
If approved, we may offer a replacement, store credit, or refund depending on the situation.
Change Of Mind
Change-of-mind returns may be accepted only if the 21 Days of Fear book is unused and in its original condition.
Customers may be responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
Refund Processing
If your refund is approved, it will be processed back to your original payment method. Please allow several business days for your bank or payment provider to complete the refund.
Sale Items
Sale items may still be eligible for a refund or replacement if they are faulty, damaged, or incorrect.
Contact Us
For refund or return requests, contact:
Book Haven
Email: trybookhaven@gmail.com
Shipping Policy
Thank you for shopping with Book Haven and ordering 21 Days of Fear.
Order Processing
Orders are usually processed within 1–3 business days after purchase, excluding weekends and public holidays.
During busy periods, promotions, or product launches, processing times may be slightly longer.
Shipping Times
Estimated shipping times may vary depending on your location, courier delays, and fulfilment volume.
Typical estimated delivery times:
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Australia: 5–12 business days
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New Zealand: 7–15 business days
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United States, United Kingdom, Canada, and Europe: 7–20 business days
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Rest of world: 10–25 business days
These are estimates only and are not guaranteed delivery dates.
Shipping Confirmation
Once your order has been shipped, you may receive a confirmation email with tracking information if tracking is available.
Please allow some time for tracking details to update after your order is dispatched.
Incorrect Shipping Details
Please ensure your shipping details are correct before placing your order.
Book Haven is not responsible for orders delivered to an incorrect address entered by the customer. If you notice an error, contact us immediately at:
We will do our best to update the address before the order is shipped, but we cannot guarantee changes after an order has been processed.
Lost Or Delayed Packages
If your package is delayed, please check your tracking information first.
If your order appears lost or has not arrived after a reasonable time, contact us at:
We will review the issue and assist where possible.
Customs, Duties, And Taxes
International orders may be subject to customs fees, duties, taxes, or import charges. These charges are the responsibility of the customer and are not included in the product price unless stated otherwise.
Contact Us
For shipping questions, contact:
Book Haven
Email: trybookhaven@gmail.com